Store Importer support

Connection & access

Connection and access help that applies across migration apps.

Articles

Allow our server IP in Cloudflare

Create a Cloudflare security rule that allows your Store Importer server IP and prevents migration requests from being blocked.

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How to disable order notifications for staff members

Temporarily turn off Shopify order notifications for staff while you import historical orders.

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Understand duplicate customer warnings in the migration log

Understand duplicate email and phone warnings in Store Importer migration logs and what to check in Shopify.

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WooCommerce firewall blocks or zero page and post counts

Check firewall or country blocks when your WooCommerce connection fails, or when it succeeds but the page and post counts are both 0 despite existing WordPress content.

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Plan your WooCommerce to Shopify migration

Migrating more than 90 days from now? We'll set up a free Shopify client transfer store for you — a real Shopify environment where you can configure everything and run test migrations at your own pace. You only start paying for Shopify when you're ready to go live and we hand the store over to you. No obligation: if you change your mind, just let us know and we'll close the store.